Ask Anna AI
The Mission
Research Methods
First, our team conducted competitor analysis and usability tests for parent/carer interactions with trusted healthcare resources like Anna Freud and the NHS. For the latter, we applied top-down and bottom-up research methodology, asking users to research topics given a mental health diagnosis vs. a set of symptoms.
Testing NHS & Anna Freud sites
Analysing competitive AI
Our goal was to understand how people utilise online resources and their trust in AI when researching mental health. Noticing many parents were reluctant to share their experiences with us, I chose to expand our research to teachers, counsellors, and nannies: other critical groups often responsible for supporting children's mental health care needs.
The Solution
Our insights showed us users valued clearly sourced materials, clear and simple visual elements, personalisation and easy navigability between sources. Compiling our data into user personas that drove ideation, we worked to hone in on solutions that best addressed needs exhibited in our 15+ user interviews.
The culmination of our project is below!
Clear search function with AI-generated anchor links. Users can quickly jump from topic to topic, with sources listed at the bottom.
Search history allows users to revisit past queries, notifying them when an update has been made to the database.
Users can save and store information using our Bookmarks & Collections feature.
These features relieve the mental strain for sorting through lists of resources, update users on new information, and let them store vital, trustworthy mental health resources.
Conclusion
Thank you to Mira, Landy, Hailie and Jolla for your effort on this project! I'm grateful to have learned how to approach sensitive topics and research with care, deepen my UX/design-thinking abilities, and contribute positively to children's healthcare.
Final poster :D